Training Capacity Building

Pöyry's commitment to provide new infrastructure and services to the municipalities goes beyond mere design and implementation. Whenever a new organisation is created, a new public service is offered to the public, a new infrastructure in handed over, staff in charge has to be trained in management techniques, customer handling or new technologies. In all projects managed by Pöyry, there is a component that addresses training and capacity building. In emerging countries, training design systematically includes cultural dimensions, takes into account the educational background of the trainees, and is completed by a training audit and a follow-up program.

Training strengthens the impact of the physical outputs, or can be a stand-alone component. Depending on the program, it can be delivered by Pöyry's management expert or through local organisations based on a TOR thoroughly designed. In many cases, training material is designed specifically for the local conditions and needs, and includes role-plays, participatory aspects, practical hand-over and a final assessment of the newly acquired skills.

Examples of training are: development of a long-term vision for the City Development Strategy, customer care and management techniques related to the Public Administration Reform, budgeting process and technical management for the maintenance of infrastructure, solid waste handling and management, etc.